Privacy

Last updated 29 September 2026.

Who we are

The Ecom Awards Ltd (theecomawards.com) is the data controller for the information described here. Contact us about privacy at hello@theecomawards.com.

Registered in Scotland, company number SC904280. Registered office: 2 South Harbour Street, Ayr, KA7 1HZ.

What we collect and why

Waitlist. Your email, whether you're a brand, agency, freelancer or browsing, and your store or agency name if you give it. We use it to email you about the awards. Basis: your consent, which you can withdraw at any time.
Accounts. Your name, email, role and company, and a securely hashed password (we never see or store the password itself). We use them to run your account, show your submissions and claims, and keep your saved projects. Basis: our contract with you.
Submissions. The store and project details you send, your credits, and any video you upload. We use them to review and, if accepted, publish the project in the Showcase. Published details are public. Basis: our contract with you.
Claims. The work email you give and your message. We use them to check you work at the business before handing you the page. Basis: our legitimate interest in keeping pages accurate and secure.
Enquiries and forms. What you send through the contact, sponsorship, judging and agency contact forms. Agency enquiries are passed to that agency. Basis: our legitimate interest in answering you, or taking steps you've asked for.
Security. To stop spam we store a one-way hash of your IP address with form messages. We don't store the address itself. Basis: legitimate interest.
Analytics. We count visits with Vercel Web Analytics, which doesn't use cookies or identify you. We also use Microsoft Clarity to see how pages are used (clicks, scrolling and anonymised session replays) so we can improve the site. Clarity masks what you type into forms. It runs without cookies unless you accept them. Basis: legitimate interest, and your consent for its cookies.

Cookies

We set one essential cookie when you log in, to keep you logged in. If you accept analytics cookies on the cookie receipt, Microsoft Clarity sets its own cookies (_clck and _clsk, kept for up to a year) to link your visits. There are no advertising cookies. You can change your choice at any time with Cookie settings at the bottom of every page.

Who we share it with

We never sell your data or give it to sponsors. We use service providers to run the site: Vercel (hosting, file storage and analytics), Microsoft (Clarity analytics), Neon (database) and, once set up, an email provider to send account and awards emails. They process data only on our instructions. Some are based outside the UK; where that happens, transfers are covered by the UK's adequacy regulations or standard contractual clauses.

How long we keep it

Waitlist details until you unsubscribe. Account details while your account is open; ask us and we'll close it and delete them. Published Showcase pages stay up until the business asks us to take them down. Enquiries for up to 24 months.

Your rights

You can ask to see, correct, export or delete your information, or object to how we use it. Email hello@theecomawards.com and we'll reply within a month. If you're unhappy with how we handle it, you can complain to your data protection regulator (in the UK, the ICO at ico.org.uk).